Tuesday, February 17, 2009

Tuesday Toot: Praise for PayPal!

My Tuesday Toot this week is going to start off sounding kinda negative; however, read in its entirety.

A month or so ago, we bought a tool on ebay. The description said great working condition, no broken or missing pieces. Great! We received the tool and my husband tried it and immediately it did not work at all. It was a bad purchase and we will not ever buy a precision tool on ebay again due to our horrible experience. The seller never answer the question of refund but kept insisting it worked. Anywho, it was a huge battle for getting a response from the seller after a bit. Basically, I just wanted an answer: "Yes or No I do or do not offer a refund." The seller chose to ignore me instead. So I went through paypal's resolution center to try to get him to speak to me again. The seller ignored PayPal's emails. They gave the seller 10 days to respond. No response...so PayPal did refund our money. Thank goodness...I would hate to have a non working tool and out over $100. My Tuesday Toot is the fact PayPal Does hold up to their word! Thank you PayPal!


Anonymous said...

Woohoo! I'm glad you got a refund and that you had a positive experience with PayPal. Thanks for joining our meme this week.

Unknown said...

Glad to hear something positive about a company and that PayPal stands up for the customer. Toot toot.